is a cloud-based telephony solution provisioned and accessed entirely through the internet. 2degrees’ Cloud PBX enables businesses to manage their call routing and flows using a self-care portal.

Business Rules

  • Cloud PBX is targeted at customers with three staff or more.
  • VDSL or Fibre must be available at the customer’s premises Note: VDSL has a constraint of a maximum 10 x users at the same site
  • The customer should ideally use 2degrees broadband for their Cloud PBX service. However, they can use another carrier's broadband service, but they need to be aware that we cannot provide full support for Cloud PBX on another supplier's broadband. If the customer opts for 2degrees broadband, we can provide end-to-end support. The customer can sign up for 2degrees broadband while applying for Cloud PBX.
  • The customer must have an RJ45 Patch Panel and Structured Cabling to each location they want a Cloud PBX handset. Alternatively, we can organise to have the required cabling installed (POA).
  • The customer cannot use this product for a call centre.
  • The customer can choose to use their own firewall – configuration details will be supplied during delivery
  • The customer can choose:
  • A. Go for Softphone-only deployment using MaX UC, and/or
    B. Use the 2degrees Supplied equipment for Routing, Switching, DHCP and PoE (if using Mitel handsets).
    C. Use their own equipment for Routing, Switching, DHCP and PoE.
  • If opting for desk phones, customers will be charged for both the physical site survey and installation conducted by Downer.
  • If a customer does not take Cloud PBX following the site survey; they will be required to pay any costs incurred as part of the site survey conducted by Downer.
  • Customers must take at least one Business Plus or Business Premium Plan to give them access to the self-service portal (Cloud PBX portal).
  • Product Proposition and Pricing

    1. Plan (required for every user)
    2. Device (if required - they can choose softphones for the Premium Plan)
    3. Calling Pack (optional)
    4. Add Ons (optional)
    This enables customers to choose a combination of plans, handsets and calling packs to suit their user’s needs. Enabling us to tailor their solution to meet the business’s requirements.
    In addition to this, if using deskphones, then a one- off installation charges will apply, along with any additional cabling fees that if applicable, will be identified in the site survey.
    When selling, it may be simpler for the customer to quote them on a ‘price per connection, per month basis’ rather than stepping them through the cost of plans, hardware and calling separately.
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